Getting Your Medical Treatment in Thailand

  1. Pre-arrival Process

Before you have travel to Thailand

We will ensure and prepare all necessary services for your seamless medical travel experience. Based on the information provided by you and the healthcare provider you have chosen, we will arrange the following processes:

  • Treatment plan
  • Medical Visa Invitation Letter
  • Supporting documents for Certificate of Entry (COE)
  • Pre-appointment schedule
  • Travel advice and advisory
  • Escort service
  • Flight tickets and accommodation arrangement
  • Other services for your convenience

For convenience, when you reach to us please send us your passport copy, insurance policy information and medical records including the imaging studies and discharge reports if any.

  1. Arrival Process

Once you reach Suvarnabhumi International Airport, Bangkok, Thailand, please follow the following steps:.

  • After you get off from the aircraft, please notice the sign of Immigration and Baggage claim
  • Please go to Immigration No.2 for First Class Fast Track/CIP Fast track if you have a visa or if you do not need a visa

For those who need visa on arrival can follow the sign of ‘Visa on Arrival’ nearby the Immigration’s Fast Track Lane.

  • After you pass the passport control counter, please find the Baggage Claim Monitor to search for the reclaim belt
  • Then wait for luggage at Baggage claim
  • Pass through customs check point
  • Then move to arrival hall on the 2nd floor
  • The meeting point is close to the exit door No.10

Service Hours: 06:30 AM. – 10:30 PM
After hour: Please contact at AOT booth

  1. Pre-admission Process

Pre-operative assessment

Preoperative procedures are designed to improve the outcome of the surgery, decrease the risk for complications, and make the surgery as safe and effective as possible. You will be screened for underlying disease or problems to correct or treatment before you undergo surgery.

4.Admission Process

If surgery is being done on an outpatient basis, you must arrange for someone to be with you upon discharge. Even though the anesthesia has worn off, grogginess can last several hours, and it is unsafe to drive. Also, you may need assistance when they get home.

If surgery is being done on an inpatient basis, you must check into a room. To provide the highest quality treatment and services, an individual may be admitted to the hospital for a positive experience, such as reducing excitement, preparing for undergoing an elective surgery or procedure, or because they are being admitted through emergency department.

Before you are taken to your room, admitting procedures are performed. The person’s personal data is recorded and entered into the hospital’s computer system.

Most of patient will return to your room after surgery, but those undergoing complex surgical procedures and those who have complications may go to the intensive care unit (ICU).

Below is a step-by-step guide so you know what to anticipate.

4.1 Before Your Scheduled Day of Admission

Please think of one or two trusted individuals –family or friends – who you want to identify as your support person and how much you would like them involved in your care. These individuals are welcome to visit you 24 hours/day, seven days a week.

Please review the list of what to bring for your hospital stay. You will learn what we provide for you during your stay from this website. Don’t forget! It’s important to bring these when you come to the hospital

  • Identity Card/ Passport
  • Any medical benefit card or letter of guarantee from your insurance company / Companies/Embassies
  • All medicines that you are taking. This includes medicines prescribed by your home doctor or other medical professionals and those you have bought yourself. Please leave them in their original packaging. If you have come into hospital without your medicines, ask a relative or friend to bring them in when they visit.

4.2 The Day of Your Admission

On the day of your arrival, our transportation service will pick you up from your pre-booked location.

  • If you arrive between 8 a.m. and 6 p.m. you will check-in through outpatient clinic.
  • If you arrive at the hospital between 6 p.m. and 8 a.m., please contact the registrations desk, Emergency Room on the ground floor to process your check-in.

Please don’t worry; at this point we will have already informed you with specific instructions about where to go. If you need help finding your way when you arrive at the hospital please stop at the Information Desk, which is conveniently located in the lobby at front zone, or ask one of our volunteers who look forward to welcoming and assisting you.

The admission staffs will explain admission conditions, room rate, treatment cost, length of stay in the hospital and you will sign “Consent for Admission”. After that you will be brought to inpatient room that you will get comfort and safety from our services.

4.3 Day of Your Procedure/Surgery

You will be treated by our specialist doctors in the modern operating rooms, which meets international standards and is equipped with the latest medical technology. After procedure/surgery, you will be transferred to your comfortable room for recovery under our nursing care.

4.4 Post Procedure/ Surgery Care

Visiting Information

We are committed to providing a safe, quiet and healthy environment for our patients, their family and friends. We recognize the therapeutic benefit and reassurance visitors provide our patients.

  • General Hours : 10 am – 10 pm
  • Critical Care Units : 10 am – 2 pm and 8 – 10 pm
  • Family Birth Center

Fathers& Mothers: 9 am-9 pm

Family: 9 am – 9 pm (In venue)

Nursing Services

For your safety and convenience, a nursing call handset will be placed by your bed, connecting you to our nursing staff 24 hours a day. Additional call are located in the bathroom. Should you require any assistance, our team of nurses and healthcare assistants will be happy to attend to you.

4.5 Discharge process

When the doctor says the wonderful words, “You can go home today.” There are many things that have to be done before you can really leave safely. We consider your discharge plan. We educate about information, warning, suggestions to you and your family.

The information provided to you is:

  • Medications and list what you should be taking at home.
  • Appointment for your follow up visit.
  • Any equipment or supplies you may need for home care.
  • Finance and finalized bill.
  • Transport confirmation.
  • Patient instructions or Knowledge papers.

We will ask you for your feedback on the discharge plan and discuss any concerns or questions you may have. Your understanding of the instructions will be confirmed.